Privacy Policy — Club PK VIP Gaming Platform

This Privacy Policy applies to all users of the Club PK VIP platform, accessible at clubpkvip.pro, as well as the Club PK VIP mobile application. It describes how we collect personal information, the purposes for which we use it, how long we retain it, and the rights you have in relation to it.

By registering an account with Club PK VIP, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree with how we handle data, please do not register or continue using the platform.

We collect personal information in the following categories when you use Club PK VIP:

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health records, political opinions, or biometric data.

Club PK VIP uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your account, verify your identity, and manage your preferences and settings.
• Payment Processing: To process deposits and withdrawals in PKR through your selected payment method, whether that is JazzCash, Easypaisa, Raast, bank transfer, or card.
• Platform Improvement: To understand how players use the platform so we can fix issues, optimise game performance, and develop new features.
• Security & Fraud Prevention: To detect unusual activity, prevent unauthorised access, identify potential fraud, and protect both you and the platform.
• Customer Support: To respond to your queries, resolve disputes, and assist with account-related issues.
• Responsible Gaming: To monitor for signs of problem gaming behaviour and to enforce any limits or exclusions you have requested through your account settings.
• Promotions & Communications: To send you relevant bonus offers, updates about new games or PSL/cricket-related promotions — only where you have opted in to receive such communications.

Club PK VIP does not sell your personal data to third parties. We may share limited information with the following categories of recipients only where it is necessary to operate the platform:

• Payment Service Providers: JazzCash, Easypaisa, Raast, and banking partners receive only the transaction reference data required to process your deposit or withdrawal.
• Game Providers: Some games on our platform are supplied by third-party providers. These providers may receive your account identifier and gameplay data to operate the game, but not your full personal profile.
• Technology & Infrastructure Partners: Cloud hosting providers and security services may process data on our behalf under strict data processing agreements that prohibit them from using the data for any other purpose.
• Fraud & Security Services: We use specialist tools to detect fraudulent activity. These tools may process device fingerprints and behavioural signals to flag suspicious patterns.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. We do not transfer personal data to parties outside of what is described above.

When you make a deposit or request a withdrawal on Club PK VIP, your transaction is processed via your chosen payment method. The following applies to all payment data:

• Full debit or credit card numbers are never stored on Club PK VIP servers. Card transactions use tokenised references only.
• JazzCash and Easypaisa mobile wallet transactions are handled through their respective secure APIs. Club PK VIP stores only the transaction reference and amount — not your mobile wallet PIN or full account number.
• Raast and bank transfer details are retained as transaction records for accounting and dispute resolution purposes.
• All PKR transaction records are retained for the period necessary to meet our internal record-keeping obligations.

Club PK VIP uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Here is what each type of cookie does:

• Essential Cookies: Required for core platform functions such as keeping you logged in during a session and remembering your language or currency preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Help us understand which pages are most visited, how long players spend on each section, and where technical errors occur. This data is aggregated and not tied to your personal identity.
• Preference Cookies: Store your display settings such as notification preferences and game category filters so you do not need to reset them on every visit.

We do not use cookies to track you across third-party websites or to serve targeted advertising on external platforms. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent some platform features from working correctly.

We retain personal data only for as long as it is necessary for the purposes described in this policy. The following general retention periods apply:

• Active Account Data: Retained for the full duration your account remains active on the platform.
• Transaction Records: Financial transaction records in PKR are retained for a minimum of five years for internal accounting purposes.
• Identity Verification Documents: Retained for the period required by our internal KYC procedures from the date of submission.
• Support Communications: Live chat transcripts and email correspondence with our support team are retained for up to two years.
• Closed Accounts: After account closure, certain data may be retained for fraud prevention, dispute resolution, and internal record-keeping.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to any individual.

Club PK VIP takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data in transit between your device and our servers is encrypted using TLS/SSL protocols.
• Stored personal data is encrypted at rest using industry-standard encryption.
• Access to personal data within our organisation is restricted to authorised staff who require it to perform their role.
• Our platform undergoes regular security assessments and vulnerability testing.
• Suspicious login activity triggers automated alerts and may result in temporary account locking to protect you.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately.

As a Club PK VIP player, you have the following rights in relation to the personal data we hold about you:

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a request.

Club PK VIP is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on this platform, please contact us immediately at [email protected] so we can take appropriate action including closing the account and deleting associated data.

During registration, users are required to confirm they are 18 or older. We may request identity documents including a CNIC to verify age as part of our KYC process. Any account where we have reason to believe the holder is under 18 will be suspended pending age verification.

Club PK VIP may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or other operational needs. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For material changes that significantly affect how your data is handled, we will aim to notify you by email or through an in-platform message before the changes take effect. Your continued use of Club PK VIP after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We recommend revisiting this page periodically so you are always aware of how your information is being handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please get in touch:

• Live Chat: Available 24/7 through the website and the Club PK VIP mobile app — the fastest way to reach us.
• Email: [email protected] — we typically respond within 24 hours.

When submitting a data access or deletion request, please include your registered username or email address so we can locate your account records quickly. We may need to verify your identity before processing the request.

For questions about our Terms and Conditions, Responsible Gaming tools, or general account queries, you can also visit our FAQ page.